iSON Xperiences

Contact centre service providers have been working endlessly to offer the best customer experience to its consumers. The key is always to listen to the consumer before bombarding him/her with your ideas and opinions. Customer satisfaction makes inroads into the picture when a BPO service provider is able to provide his/her customers with a solution to their problems. Call centres in Egypt (and in other parts of the world as well) have been looking at ways to attract and retain the customer. A customer will come back to you only if he is able to get what he wants. Provide him/her with something that is of value and all of your customers will remember you for a considerable amount of time.  Here is why customer satisfaction is of utmost importance:  It is All About the Customer Yes. Customer satisfaction is all about the customer. All those who have been in the BPO business for a considerable amount of time would know that customer satisfaction is the fuel that drives the BPO b...

Customer engagement begins when a caller calls the service centre (BPO call centre). What your consumer wants is the solution to the problem he happens to be facing. The BPO companies in South Africa are working with great sincerity in order to ensure customer engagement and satisfaction. All those who have worked for a BPO service provider would be well aware of the roles and responsibilities of a BPO executive. A major part of a BPO call centre executive’s job revolves around providing customer engagement and satisfaction. Whenever a customer contacts a BPO call centre, he wants a solution to the problem that he has been facing. If the BPO executive is able to provide him with a solution, then the customer’s experience would be good or great. That is how straightforward it is. Here is how the top call centres in South Africa are encouraging customer engagement: Have Online Discussion Platforms in Place There are several online discussion forums backed by some of the most re...