The Ever-Growing Relevance of Feedback in the BPO Industry
The entire BPO industry revolves around one thing, i.e. unmatched customer satisfaction. If the customer is able to get a solution that helps address his problems, then he will remember the BPO executive for a considerable amount of time. The professionals practicing business process outsourcing in South Africa (and in other parts of the world) are looking at customer and caller feedbacks with utmost seriousness in order to provide their target audience with customized solutions to their problems and issues. However, recording feedback is not as easy as it might seem to the naked eye. There are times when A BPO call centre might not take feedback seriously. Also, even a small set of negative reviews can leave the company concerned. However, the idea is always to get better and better with time by learning from your mistakes (and by taking feedback seriously). Here is why customer/caller feedback is important: It Helps a BPO Call Centre Gets Better They say people always learn from