iSON Xperiences

 Customer experience has always been the buzzword whenever you talk of the BPO industry. All of the call centres in Egypt (and in various other countries across the globe) always look to provide the customers with only the best customer experience and service. However, providing the best customer experience is not as simple as it might appear to some people.  To begin with, you have to listen to what your customer has to say. The best solutions to problems can only be provided if a BPO call centre executive listens to what the customer has to say and tell. A contact centre service provider needs to be patient enough to listen to customer’s woes and worries.  Here is how a BPO call centre executive can provide the callers and customers with the best customer experience: Efficient Communication Forms the Heart and Soul of a BPO Setup Communication is the heart (and soul) of all the operations inside the confines of a BPO call centre setup. The BPO call centre executive who...

 The entire BPO industry revolves around one thing, i.e. unmatched customer satisfaction. If the customer is able to get a solution that helps address his problems, then he will remember the BPO executive for a considerable amount of time. The professionals practicing business process outsourcing in South Africa (and in other parts of the world) are looking at customer and caller feedbacks with utmost seriousness in order to provide their target audience with customized solutions to their problems and issues.  However, recording feedback is not as easy as it might seem to the naked eye. There are times when A BPO call centre might not take feedback seriously. Also, even a small set of negative reviews can leave the company concerned. However, the idea is always to get better and better with time by learning from your mistakes (and by taking feedback seriously).  Here is why customer/caller feedback is important: It Helps a BPO Call Centre Gets Better They say people alwa...