iSON Xperiences

Alot has already been said (and written) about customer satisfaction and omni-channel customer experience in the BPO sector. The idea behind providing omni-channel customer experience is fairly simple, i.e. to provide the callers and customers with a chance to get in touch with the company over a wide set of platforms. All those who wish to know more about customer satisfaction and engagement should check out any of the social media handles of a prominent BPM services company .  Ensuring high-quality and reliable customer service and satisfaction is not everybody’s cup of tea. All those who have been in the business of customer service for a considerable amount of time would be well aware of the fact that providing the best business process outsourcing services to your clients is a job easier said than done. Here is how you can ensure high-quality and reliable customer satisfaction in a BPO: Understanding the Customer is Important Understanding the customer is very important...

Working in a call centre is an exciting job (undoubtedly). A call centre executive is required to solve the problems of a wide set of people. All the call centre executives get to work with a wide set of customers and callers on an everyday basis. The job is just as exciting as it is challenging. A BPO customer service executive always works towards providing his customers with the best-in-class customer service at all times. Business process outsourcers all over the world have been working endlessly in order to woo their customers and callers. However, attracting the customers is not easy (at all) as a customer service executive. Therefore, you need to keep a bunch of basics in mind if you are a first-time business process outsourcer who wishes to create an everlasting impression in the minds of your customers and callers. Here, have a look: To begin with, be very patient when you listen to your customer’s problems. Allow him/her with ample time to open up to you. Do not bombard your ...

A BPO company should always look to provide its customers with the best (and customised) solutions to their problems. All of the seasoned customer service executives would be well aware of the fact that it is important for a business process management executive to listen to his customers if he wants to provide them with the best-in-class solutions and remedies to their problems. Also, all those who have been in the business of customer service and experience would be well aware of the fact that there are certain best practices that a customer service (BPO) executive needs to keep in mind before beginning his/her career in the field of customer service and engagement. Here are some of the best practices that you can take into consideration if you are a first-time BPO call centre executive . As a first step, make it a point to listen to your customers. Listen to what they have to say because this would allow you to you dive deeper into the minds of your customers and callers. Another b...