iSON Xperiences

BPO call centres have been gaining a lot of momentum in India in recent times. Several off-shore companies are also making their presence felt in India by setting up their call centres in India. BPO call centres across all verticals have been looking at innovative ways to become successful. However, not all of them are able to become successful. Numerous outsourced call centres in South Africa are successful because they keep their customer’s requirements at the heart of just about everything. Interestingly, a BPO call centre does not become successful when it is able to earn a lot of money. It becomes successful when it is able to provide a solution to the caller that helps him get rid of his present set of woes and worries (related to a product or service). Here’s when a call centre becomes successful: A call centre has to listen to what the customer has to say if it wants to become successful in the long run. It is of utmost importance for a call centre agent to understand t...

BPO are interesting business establishments. These establishments are known to provide the customers with the best-in-class solutions to their problems. Almost all of the customers face a wide set of problems when they start using a product for the first time. A BPO customer service agent needs to get in touch with a customer or caller if he wants to provide him with the best solution to his problems.   BPO companies in South Africa (and in other parts of the world) always look to go informal with the customers. The reason behind going informal with the customers is quite simple; you, as a BPO company, want your customers to open up to you. Here is why informal is the right way to go about the BPO business: Informal is Easy Informal ways of communication in a BPO allow the callers to feel at ease whilst interacting with a BPO call centre executive. Conversations are very important if you are looking to explore and the best ways of getting your problems and queries sorted...