iSON Xperiences

  A BPO needs to solve a customer’s problems in order to be effective (and efficient) in the long run. The problems of a BPO’s customers can be related to a product or service. Therefore, a BPO customer service executive needs to be prepared for all kinds of problems, right from the smallest of technical glitches in a product to an acute software malfunction. Also, customer experience has a major role to play in a BPO call centre setup. All those who want to know more about a newly-bought. Business process management (BPM) companies are well aware of the fact that customer experience is the fulcrum around which a BPO call centre setup tends to rotate.   Here are the various factors that make a BPO company effective and efficient: Taking Customer Feedback Seriously Taking customer feedback is really important if you are looking to make a name for yourself in the world of customer service. A customer’s feedback is of paramount importance in a BPO setup because it is the custom

Attracting customers to a BPO call centre happens to be a job easier said than done because not everybody thinks of call centre in a positive way. There are times when people tend to think that a business process management executive is there to pester them endlessly by making unnecessary calls. However, this is certainly not true. A BPO executive needs to change the way he/she approaches the caller/customer.   A business process outsourcing company needs to understand the customer’s perspective. It is important to understand the customer’s PoV because a BPO agent is here to solve a customer/caller’s problems. No matter how small or big the problem is: a BPO executive should always be there to solve the customer’s problems. Here is what a call centre company needs to do in order to attract a customer/caller:   Talk to Them Talk to your customers and listen to them carefully. Keep track of the intricate details that they share with you. In this way, you will be able to gain d